Professional Service Directors Programme: Leading with impact

Applications for the 2026 Programme will open in Autumn 2025

This Programme is run every two years. The next iteration will take place in 2026 with the application process opening in 2025. If you would like to receive further information, please complete this form.

The Professional Service Directors’ Programme (formerly ‘Impact and Influence’) is aimed at Directors and Heads of Professional Services in HE, for example, Directors of Finance, Estates, HR, Student Services, IT, Research etc, who have between 1 and 3 years’ experience in the role.

The programme is supported by AHEP (formerly AUA), AUDE, BUFDG, SCONUL and UHR who have collaborated with the AHUA on devising the programme’s content and structure.

Introduction

Those working at Director level are required to demonstrate expertise and deliver effectively in their functional areas, while aligning their activities with the academic landscape and contributing to the wider, ever-changing organisational agenda. As well as strategic intelligence and the ability to ‘read’ the political environment, they require confidence in communication and rapport building, and considerable self-awareness.

This programme has been designed to enhance and develop the existing leadership skills, knowledge, experience and mindset of early-career Directors and Heads within higher education professional services, to achieve greater personal impact and influence.

Programme overview

The aim of the programme is to offer delegates a Masterclass introduction to governance – starting with the fundamentals, and moving on to identify the key building blocks of a high-quality system of governance. The programme is focused on the HE sector, but will also reference good (as well as weak) practice in other sectors.

“The programme has helped me immeasurably as I have progressed in my career. It gave me the space to understand better and reflect on my own personal leadership style and how that was impacting me in trying to get the things done in my university. It also provided real focus to me in determining how I wanted my career to progress and what I needed to do to get where I wanted to be. The programme led to impact for both my employer but also for me personally and has helped me take the next step in my leadership journey”
Kieron Broadhead, Executive Director of Student Experience, University of Southampton
Programme Objectives
  • Greater understanding of the knowledge, skills and attitudes required for further success in their role and to achieve greater personal impact and influence.
  • Explored leadership through various lenses: self, teams, in the context of the academic landscape and wider organisation, and leading pan-institutional strategic initiatives.
  • Developed themselves in the moment through practical application, experimentation, reflection and direct feedback.
  • Greater self-awareness of personal style and impact, as well as appreciation of difference.
  • Clarity of thinking about areas of strength and development needs.
  • Developed a diverse network of colleagues from across the sector for ongoing collaboration and inspiration.

Who is this programme for?

Early-career Directors and Heads of professional services who have been in role for 1-3 years. It is open to both those who are new to higher education and those with experience of the sector.

What the programme includes

Taking place over 13 months, the programme’s combination of in-person and online experiences amounts to a total of 8 days. Dates and further details are summarised below.

Key components of the programme include:

  • Welcome and closing events, introducing you to your programme colleagues, preparing you for your learning journey together and celebrating your achievement at its end.
  • An individual coaching session with a qualified coach at the start and end of the programme to explore and review your professional development.
  • An Individual Team Management Profile and 360 Report providing personalised feedback on work preferences and how colleagues experience your leadership style.
  • A two-and-a-half-day Residential event at the Edgbaston Park Hotel designed to enable you to develop individually while connecting and building networks together.
  • Four participant-led, themed Learning Sets offering facilitated reflection and sharing of wisdom and experiences to engage you in making progress on real challenges.
  • A one-day mid-programme Workshop focused on exploring and understanding the academic landscape, including panel and café-style interaction with guest speakers from a range of academic disciplines, roles and institutions.

Dates of the 2023 Programme (for guidance)

  • Welcome session: online. 18th January 2023, 10.00 – 12.00
  • One-to-one session: a two hour session online. w/c 6th February 2023, times to be agreed
  • Residential programme: in person at Crewe Hall, Cheshire. 14th March 2023, 13.00 to 16th March 2023, 16.30. Overnight accommodation will be booked for participants.
  • Four action learning sets (in person sets will be hosted by participants, to be decided during the Residential programme):
    • 24th April 2023 or 3rd May 2023, online, 9.00 – 13.00
    • 29th June 2023, in person with dinner the night before, 9.00 – 16.00, London (LSE)
    • 6th September 2023, in person with dinner the night before, 9.00 – 16.00, Manchester
    • Workshop: in person, London. 6th December 2023 with dinner the night before, 9.00 – 16.00
  • Workshop: in person, London. 6th December 2023 with dinner the night before, 9.00 – 16.00
  • One-to-one session: a two hour session online. w/c 15th January 2024, times to be agreed

Programme Fee

AHUA member institutions:
£5,750
(VAT exempt)
Non-member institutions:
£6,750
(VAT exempt)

Programme facilitators

Rachel Holmes

Rachel has a wide range of experience in the private and public sectors, designing and delivering personal and team development programmes for clients in HE, the NHS and the pharmaceutical, legal, financial service and not-for-profit sectors. After an early career with a major publisher of psychometric instruments, she established her own consultancy in 2001. Originally a team development specialist, Rachel is also a qualified executive coach. She has worked with clients across the HE sector for the last 17 years, and is part of the pool of AHUA registered coaches providing support to both newly appointed and experienced COOs and Registrars through coaching and facilitated Action Learning Sets. Rachel is also a co-director of the AHUA’s other flagship development offer, the Aspiring Registrar and COO Programme.

Kim Newton-Woof

After a decade of working in higher education, Kim now operates as an independent specialist leadership consultant, facilitator and coach. Still operating as a trusted partner in the university sector, she also supports other sectors including, FE, health, finance, media and charity. Kim spends her days designing and delivering development experiences with and for leaders and teams. Taking a human-first approach, she uses creative ways help leaders fine-tune what they do, make different choices, and develop their own solutions. An AHUA Associate based in Southampton, Kim provides coaching services for newly appointed AHUA members, is a facilitator for the Association’s Action Learning Sets and co-director of the Aspiring Registrar and COO Programme.

Programme supported by

Thursday 14th November, Birmingham

  • Open to AHUA members and alternates;
  • Focus specifically on exploring the role of senior University leaders in driving a whole-institution approach to preventing and responding to gender-based violence